31.3m cars on the road in TT. In 2013 the TT franchised sector captured just
25% of all servicing work.
81% of franchised dealers see customer retention as the
biggest hurdle to overcome
90% of leading franchised dealers are failing to offer online promotion of
core aftersales offerings
To ensure you receive support to effectively maintain your vehicle,
Massy Motors Automotive Ltd. invests heavily in after-sales service at
our conveniently located service centres (Morvant, Port of Spain, San
Fernando and Tobago).
You want maximum vehicle performance, and we give it to you by committing
to high standards. Our staff of over 120 technicians receives regular training
and manufacturer technical support, and – when servicing your car – our friendly
staff uses state-of-the-art technology and standards set by our international partners.
When helping you source genuine parts, if we don’t have a part, our Parts Purchasing Department,
Warehousing staff and Facilities personnel guarantee that we will locate it, as quickly and cost
effectively as possible. Our Warranty Department also handles queries quickly to address any
concerns that may arise.
Having access to personnel who can provide information is important.
Through our After-Sales Call Centre, parts and service personnel assist
you with scheduling appointments, and answering any technical queries
you may have.
We also ensure that we maintain links to our international partners
throughout the world, so that we can keep up with rapidly evolving technology.
Senior After Sales Manager
Manager of Service Administration & Warranty
Sr. Service Manager
Albert de Matas
Customer Service Supervisor
Assistant Parts Operations Manager
Here are six (6) top reasons:
Using the latest technology, our team of buyers ensures that we always
have parts in stock for your convenience. We store genuine parts in a
warehouse that has over 60,000 square feet and nearly 200,000 individual
pieces. Parts are sourced from Japan, Korea, Europe, USA and Mexico.
If we don’t have the part that you need, we will draw on our resources
to find the best solution. Balancing your needs, cost and timing, we help
you to be mobile again, as soon as possible.
Retail Parts counters are located at each of our convenient locations:
With the help of our friendly, customer-focused staff, you’ll be sure
to source the genuine parts you need.
By completing the Genuine Parts Quote Form, One of our parts call
centre agents will contact you as soon as possible to answer any
queries and confirm your request. When your part is sourced, you
will be contacted to come in and collect hassle free.
For our customers' convenience, we have 15 locations throughout
Trinidad. Our customers can find genuine parts, from Rio Claro…to
Arima…to St James. And if these valued partners don’t have what
you need, we work to source your part in the shortest, most
Click here to view our locations
Massy Motors Automotive Ltd. Parts Department has a wide
distribution network, serving over 100 part retailers in Trinidad
and Tobago. Additionally, our dedicated and professional sales team
visits and gives technical advice to customers. If you would like
to partner with us, please contact Tremaine Baptiste at
or Jeddi Garraway at firstname.lastname@example.org.
All Service Levels include a complimentary vehicle wash & vacuum.
Massy Motors Automotive Ltd. is committed to providing the highest
level of quality service to all our customers. We thank you, appreciate
your purchase, and pledge to provide you with prompt, professional, timely
and friendly service at all our locations. Consistent communication is
the key to ensuring exceptionally pleasing experiences. So, come on in,
and let the professional staff at Massy Motors meet and exceed your expectations.